OMG Nails & Spa
505 E Northern Lights Blvd, Anchorage, AK 99503
12:00 pm - 6:00 pm
- Mon - Sat
10:00 am - 10:00 pm
12:00 pm - 6:00 pm
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Had a terrible experience here. A girlfriend and I, both from outside the Anchorage area, booked an appointment for express gel manicures and pedicures. The salon seemed overwhelmed and poor communication/attitude between staff members was noted immediately, something that should not happen in front of customers. My technician seemed flustered and rushed but was quiet pleasant. He did, however, mess up one of my big toes by not putting it under the UV lamp when he thought he had and smudged the whole nail, causing him to have to redo it and a noticeable line underneath the top two coats of polish. The middle finger of my right hand developed a bubble underneath the polish almost immediately upon leaving the salon causing the polish to peel back on itself and reveal a large hole in the polish 2 days later. My pinkey nail did the same thing within 4 days. My girlfriend received an infection on her big toe from her pedicure several hours later as well as bubbles developing underneath layers of nail polish causing the polish to peel off the nails within less than a week.
I called with the news of the infection and the bubbles underneath the nails within 2 days of initial services. The woman working had me send photos of each grievance to her phone and I was assured I would be contacted again. When I had not been contacted again for over a week I called the salon and asked to speak with the manager, explaining my situation all over again, now a week and a half later, to the manager who gave the impression she had no idea a complaint had already been filed. The only compensation I was offered was a 50% discount on a future service or 2 free Basic Manicures, neither of which satisfy me as I explained multiple times that we are not from Anchorage and will not be driving 2 hours for nail services, especially sub-par nail services.
To say I will never go back here or recommend it to anyone are vast understatements.
Terrible customer service and ridiculously (with no rhyme or reason) over priced.
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