Helena's Day Spa
800 E Dimond Blvd Ste 3-108, Anchorage, AK 99515
- Mon - Sat
10:00 am - 9:00 pm
11:00 am - 6:00 pm
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Horrible service!!! Hairdresser was very rough with my hair and had zero customer service skills. When I made my appointment I requested to have my eyebrows waxed, a Malibu, a deep condition, a trim, and for my hair to be blow dried and straightened and told them that I have very long curly hair. When I got there the Malibu was very sub par, I can buy Malibu shampoo and conditioner that is more effective, the deep condition was no different than a regular conditioner and they only put me under the dryer for 7 minutes, she very roughly rinsed out the deep conditioning cream, washed and rinsed my hair. Then when she took me to her chair to do my trim she sprayed a ton of product in my hair then trimmed my hair and told me I would have to sit to the side for 30 minutes to let my hair dry before she would straighten it. I had requested a blow dry and straighten. My hair will not dry on it's own in 30 minutes. I left without my hair styled at all and had to go and immediately wash all of the product out of my hair and style it myself! I will never be back and I do not recommend anyone ever go to Helena's for a service!!!!
I Was A Walk-In Customer And They Seemed To Have No Problem w/ It, All I Wanted Was My Hair Flat Ironed, Mind You Not, I Am African American And My Hair Is Really Kinky But Short, The Receptionist Said They Can Schedule Me In At 3pm And At The Time Was 2:40pm, I Said Okay. Came Back In At 3:00 And Was Waiting At The Waiting Area For About 10 Mins. Next I See The Receptionist Talking To One Of The Staff To See If She Can Help Me, Then The Staff Looks At Me And Rolls Her Eyes And Looks Really Unenthusiastic About Me And Continues Finishing Up What Shes Doing. She Then Comes Up To Me And Asks Me What I Wanted To Do w/ My Hair, And I Told Her Just A Flat Iron And She Touches My Hair And Automatically Says, "Oh, I Don't Have Time, I Have Another Client." I Just Tell Her Its Fine And She Just Criticizes My Hair The Whole Time About How Thick And Tangled It Is, So I Just Ended Up Leaving And Went To Regis, Helena's Definetely Has The Worst Service I Have Ever Seen. DO NOT GO THERE !
Where to begin.. I went in to get a perm while I was getting my perm my 7 year old wanted a few peekabo pink highlights done this before it's never cost me more that 25.00 they charged me 75.00!!! Are you kidding me!! Not the worst part I get this horrid perm they fry my head!! My hair was falling out I had blisters and red flakey skin on my head not to mention extremely painful. I live an hour away from anchorage and a little over a week later I went in to get a refund I showed them my head they said come back the next morning to see the owner. So I had to get a hotel room and stay the night in order to get a refund. We go in the next morning and the rude owner tells me I have a medical condition and they refuse to give me my money back. And this horrible perm and awful hair cut cost me 296.00 these people are thieves they do horrible work. It has been 3 months now and my hair had not fully recovered. If you like your hair or you want to keep it go to Regis!!! They will take care of you!!!
WORST SALON EVER!
Went in for the 1st time a couple months ago, stylist stood up and said she wanted to take me on as a client. Being a natural brunette with light blonde hair, she seemed more than up for the challenge. I'm telling you right now, she WAS NOT! Totally botched the first attempt, and after a second treatment, she left my hair frazzled but managable. Promised now that she got the hang of it, she'd have it under control the next time. Trusting in her word, I made the horrible mistake of going back again. Once again, she botched the 1st attempt, leaving a 4th treatment in 2 months needed to fix it. Making matters worse, she botches the 4th treatment, leaving my hair FRIED with with ORANGE, yes ORANGE splotches all over it. She attempted to apologize and tell me she could fix it the next day, but needless to say, I WILL NOT every let her touch my hair again. Her incompetence was only matched by the owners rudness when I called the next day to inform her of the inferior skills of her staff. I wasn't looking for a handout, rather just let it be known that a member of her salon had totally DESTROYED my hair. After consulting her stylist, (who just so happen to lie, and place the blame on me), she refused to admit any fault whatsoever, and just gawked about her 22yrs of doing hair, and how good of a stylist her staff was. I have no problem with paying a premium price for good work, but I refuse to allow substandard service go on without putting the word out there. Everyone do yourselves a favor and STAY CLEAR OF HELENA'S HAIR DESIGN!!!!!!!!
I got my nails done here before..and I love it..it was a good price only $35 bucks...and i got french tips in moon shape..
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