Fats Automotive in Anchorage, AK with Reviews - YP.com
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By: Serena J.
Moore & Sons Automotive & Alignment Center
Bunch of crooks. Told them to do a general tune-up and check out some systems - NOT TO REPLACE ANYTHING, but to call first. They replaced everything they could get their grubby hands on without contacting us whatsoever. Ended up being charged over $2000 for what should have been a $400 checkup. Tried to talk it out with them but they couldn't have cared less; their only concern was shoving me out the door. Incompent, dishonest, and money hungry. Avoid this shop at all costs.
By: Water S.
Arctic Import Repair
Take extra comfort in selecting any other shop. Don't believe the Facebook friends and Google buddies comments - instead take a look at the salvage yard the shop has. Those cars aren't fixed and either are cars like mine. I paid for the snake oil that sounds like customer service but only masks the greed and lazy desire to make an easy buck. The shop wants to put time into job that is quick and pays and hopefully recycles a part from the trash cars on site - but anything with labor hours that need dealer specs, need real skills/certs, or a run to the part shop ends in a 'favor' or reschedule to get to quick cash. This leads to many tinker tries and lots of snake oil salesperson crap that doesn't properly repair a vehicle
By: Victoria M.
Alaska Mechanical Repair
Horrible customer service. Very rude. This guy cusses up a storm talking sexually, ill take my business elsewhere
By: Connie B.
Rally Automotive Repair
The first few appointments seemed OK - especially liked Nick's response until they weren't fixing the car completely. Brake issue took me three service appointments before they repaired. Meaning, they said it was fixed but it wasn't. Then, I took the car back for a power steering leak. They kept my car for nearly 5 MONTHS - telling me nearly every week that it would be done the next week, then Nick was on vacation for a couple of weeks and then it was fixed but they road tested and found out it wasn't. Every week it was a different excuse. I kept, mistakenly it turned out, trusting them. I called and called - left messages - no response. So, after 4.5 months, thinking they might have gone out of business because they weren't responding, I drove by. Seeing my car was still sitting outside in the snow, I finally got ahold of the owner but only after writing a Private Message on Facebook and getting his daughter to respond. Stan, the owner was belligerent and non-apologetic about the status. I had it towed to another service shop who were able to diagnose the problem in one afternoon and repaired in two days after waiting for parts! I would never, ever, recommend Rally's to anyone.
By: Cassandra W.
Big O's Automotive
Took my 10 year old, mechanically neglected car into Big O's on a Monday. I complained that the wiper didn't work it needed a tune up. They told me nothing was wrong with it; they just did an oil change and added fluids. To fix the wiper, they quoted me $950 to fix the Control Module under the center shift console. When I picked it up, they again said that there was nothing wrong with it, no vibration at all. The guy helping me (manager?) confirmed that they took it for a test drive and found nothing wrong....So they charged me $198.25 for an oil change and fluid check!Two days later, the check engine light came on. Knowing better, I did NOT take it to Big O's. I took it to a REAL mechanic, and complained of exactly the same things.Here’s what the REAL mechanic identified, that I kinda knew about but didn’t think were a problem or that it could be fixed. Again, Big O’s didn’t notice ANY OF THIS.Brakes were shot (the brakes pulsated like crazy!)It was leaking in a couple places (my driveway looks terrible)Serpentine belt was squeakingIt had trouble shifting gearsFuel filter was badHere’s what they fixed: The wiper was a FUSE ($20! Remember, Big O’s quoted me $950!)Spark plugsOil changeO2 sensorTune upBrakes & RotorsIdentified the leaks (engine and transmission)Changed beltReplaced the crankshaft sealFlushed the rear differential twice (it was ORIGINAL, 10-year-old fluid and had metal shavings in it)Replaced the transaxle fluidMy car runs like a top now. There’s a mechanic near Old Seward and Huffman that works out of a gas station. That’s the place to go.A mechanic is supposed to diagnose and fix problems. Big O’s did neither. They charged me $198.25 for an oil change and fluid check that I could have got at Jiffy Lube for $50.Oh. And when i called the manager today, he said "well, we didn't do anything to it" .... that was my point! And he said that, yes, it was a fuse, but the $950 part would "go out eventually."
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By: Brian F.
Starters And Alternators
It must not be a good place to work they are always looking for people and this time they dropped the pay rate a dollar an houe
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By: Sativa E.
Rally Automotive Repair
Worst experience EVER with a car repair shop. I understand things dont always go as planned, but i got different story and excuse every time I called. Was told I would get callbacks, and didn't. Said they tried to call but no missed calls or voicemails. Was told that the car would be looked at same day or next day. Days later was told they were still diagnosing and worst case scenario I would be two days and parts were in town. Ended up taking 3 weeks. I ended up with problems that I never had before I took my car in. When I called and asked for an appointment since it was an issue that only appeared once i got my car back, he said they wont make an appointment, and denied that the new issues could possibly be caused by them. When I doubted him because of something the owner told me, the guy said the owner knows nothing and that he lied to me to buy time. He said he had to get off the phone and hung up on me. Horrible experience.
By: Daniel M.
R & R Garage
Great Service!!I had some ongoing issues with my Honda's clutch and they were nice enough to fix it the 2nd time at no charge. It was due to a defective part from the vendor. Regardless it was really appreciated that they took the time and responsibility to fix a mistake that wasn't necessarily their fault. R&R garage provides honest service at a fair price. I would definitely recommend them to anyone in Anchorage.
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By: James R.
Vatos Garage
Amateur work and horrible customer service. Bought a brand new set of wheels and tires for my vehicle and had them install them. They used an over-sized impact drill to put my lug nuts on and not only did they scratch and ruin the inside of one of my brand new wheels, but all four. After contacting them, I received a call back from the owner Alex yelling at me for bugging them about fixing me wheels. Not only did they not completely fix the wheels as they still are very noticeably damaged, it took them 5 weeks to finally fix them after numerous phone calls. The whole time I was treated like I was the problem when they were the ones who was at fault.
By: Matt Z.
Sears Auto Center
Never ever again!!!!!! More thing broken when I left than when I showed up and they won't fix the thing they broke. Don't do it you have been warned! Go anywhere else!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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