Newman Heating & Air
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4098 Business Park Dr, Amarillo, TX 79110
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Once they actually do arrive, their work is top notch! No complaints about their physical work. That is five-star!!!
Why the three-star rating?
1) Because 2.5 was not available, and the actual work they do just seemed too good for just two stars.
2) The only time they really came when they originally said they would was when they came to get the down payment for the new system. The rest of the time, they come when they come -- deal with it. They do call before they come, so DO NOT wait around for them!
Basically, a "we will be there on Wednesday" appointment means you WILL NOT see them BEFORE Wednesday. It might be Thursday or Friday, who knows. Like I said, they come when they come, all you can do is deal with it. When you call (the next day) to complain, you are simply told that your work order was put "behind today" and no apology for telling you Wednesday when she put it "behind" Thursday.
This was my third dealing with them, so I made her confirm three times that they would be here when she said they would. When I called the next business day, I was told my order was "behind today," so "why would I say otherwise?" Like I was lying about it. No apology; nothing. Then she starts in with the "well, do you want them to come or not?" line -- letting me know that if I keep complaining, it won't happen at all!
Once on site, their work is excellent. I truly wish I could give them a five-star rating for that!!! Getting them on site is the issue. As it is, they do not really deserve the three-star rating.
This is CERTAINLY something you NEED to take into consideration BEFORE you buy a new system from them, and have to use them for the next 5 - 10 years for warranty work.
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