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06/12/2013
By: shannag
Jill's Closet
Precious things but customer service leaves something to be desired. In my experience, they did not stand behind the quality of their work ... admitted human error but refused anything more than a partial refund. The owner even admitted to me that she tried the outfit in question (which I purchased weeks ago) on one of her employee's infants. I assume she did this to see if her self-admitted "human error" was noticeable when being worn. She admitted that the embroidered name was "off" but did not feel like she "botched" it enough to replace the item, as she told me that she measured it and it was "only" a quarter inch off. After paying nearly $40 for the outfit and embroidering, I expected it to be perfect. Very disappointed in her lack of professionalism ... lost a customer over $15.

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