This is our 4th vehicle bought at Toyota of Alvin. This experience by far surpassed all others, which were pretty good as well. We got exactly what we were promised. I told the salesman "Huggie" up front I didnt' want any smoke screens, I wanted it given to me straight, no blowing smoke because I knew it was going to be a tough deal and that's exactly what we got.......honesty and hard work!!! He not only helped our car deal go smoothly, he was also very entertaining through out our visit. Everyone was extremely helpful, right down to the receptionist charging our cell phones because we forgot our chargers. Brenden our finance guy (usually, finance guys are the bad guy) was awesome, he was quick and efficient and didn't try to change our deal once we got back to his office, as sometimes happens at other places. Stephen, the customer relations guy was great as well. He listend to me complain because the Veteran Parking signs were not cemented outside (because they should have front row parking all the time) and has since been working on getting that done. He really wanted to insure that our car buying experience was a pleasure and we were 100% happy when we left, which we were. We are so in love with our new truck. Thank you Toyota of Alvin!! You guys ROCK!!
First class dealership! Just bought our second used car from Toyota of Alvin. After spending hours shopping online, Toyota of Alvin had the vehicle we were looking for.. not once, but twice. We are an hour away, but definitely worth the drive. Austin greeted us upon arrival and had the car pulled up and ready for a test drive. He was very knowledgeable about every aspect of the car. Frank helped us get the best price for both the new car as well as our trade in value on our truck. After making the deal, Toni delivered goodies for purchasing and discussed service and everything that was available to us through the dealership. Wesley in financing made the final phase of the purchase as painless as possible. Even though it was closing time, he was very thorough. We highly recommend Toyota of Alvin for any new Toyota or used car you may be looking for. Definitely check them out first!!
We did most of our negotiating over the phone before we drove 60 miles to Alvin to purchase our new Avalon Hybrid. Internet Sales Manager, Frank Oloh, was very helpful in the final negotiations for our purchase and trade. Everyone at Toyota of Alvin is terrific! The finance person, Wesley McClellan, was very patient and explained everything we were signing. He didn't "pressure" us to purchase extra items, we knew what we could and could not afford to purchase with the vehicle. Toni Horne, the customer service rep. was as sweet as can be. She made sure our questions were answered and followed up with us during the purchasing process. The service dept. is terrific as well! We went back to Toyota of Alvin a week later to have accessories installed and got in and out in about an hour. Would we buy another car from Toyota of Alvin...ABSOLUTELY!!