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By: Lisa M.
Sears Appliance Repair
Sorry to hear a lot of you have had problems. I had set up two work orders online because it wouldn't let me add a second service. I scheduled for Saturday morning, I got emails and text messages updating me and a call from the technician to say he was on his way. My problem was not with my dryer, it was vent that needed to be cleaned out, but the technician showed me how he came to that conclusion. I also had my washer looked at after a recent move it was making a bit of a clank noise on the spine cycle. He checked some things, tilted it and looked at it while it was spinning and said that the transmission looked like it was a little bent (probably too many off balance loads) and that he didn't think it was anything to worry about. I was overall happy with the technician and how he was explaining things to me as he was looking things over. I was just bummed that I had to pay $129 for them to tell me it wasn't my dryer.
By: Joe W.
Sears Appliance Repair
The service tech was excellent, he fixed the continual leaking water problem of the Freezer caused by a frozen drain. This has been going on for a number of years, this is the first person tried determine the cause, and not just address the surface issue. He took time to look at the line and determine that there was a kink in it causing the frozen line problem. For the Tech I would rate as a 5 Star.Th down side is that it took two weeks for Sears to him the tech out to our home. For that I would rate Sears as one to two Stars, mostly because this issue of taking from 5 days to 14 days to come to diagnose the problem, then because of limited suppliers they usually takes from 7 to 10 days to get the parts if one is required.
By: Amanda S.
Sears Appliance Repair
I needed a tech to check out my washer which was still under warranty. The first tech came out, right on time, very kind and got straight to work. He showed me the issue - which fixed the problem - but went ahead and ordered a part to ensure I wouldn't have a problem in the future. Once parts were delivered to my house, the second tech came who was just wonderful! I was SO SO pleased with both guys and my husband was elated he didn't have to add another thing to his honey-Do list.
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By: Terri B.
Sears Appliance Repair
The Tech (Tech ID- 0008035 per receipt) was awesome. On time, communicated excellent and kept me informed during the entire "tune-up" process for all 5 of my appliances.
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By: Gerald C.
Sears Appliance Repair
Great workmanship but too many appointment cancellations without a call to explain. This is unacceptable..
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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