10/27/2015Honda Carland Service Center
After buying a used car from Import Auto Brokers and it needing a new engine less than 60 days later. Carland Service Center came to the rescue! Fisher is the BEST! He actually found out the root of the problem, then went the extra step and showed me the problems and explain them in terms I could understand them in. In addition, he did not go straight to the most expensive fix, which you have no idea how much I appreciate that since I had just bought and really did not have the money for the repairs. When I met him I told him I just needed him to be an honest guy, and that he was! I am extremely grateful that he helped this VERY BROKE Solider out! I just want you to know do not lose him because I might have to follow him where every he goes! Therefore, this brings me to an EXCELLENT score for the repair! The customer service level of Kristen is off the charts!!! She even came in on her day off when my other car broke down to get me set up with a loaner car. I am extremely grateful for her going above and beyond the call of duty and always keeping me informed! I am a recruiter and would gladly put her to work at any of my clients due to her diligent and EXCELLENT customer service! I honestly feel she deserves a promotion! THIS IS THE PLACE TO TAKE YOUR CAR!
One of the best customer service experiences I've had, period. I live just over four hours away from Alpharetta and the folks at Nalley Volkswagen were patient and courteous with me every single step of the way. Special thanks to Mr. Clarence Cheung and Mr. Wesley Mclarty, who made themselves available to me despite my hectic flight schedule through both email and phone correspondence over the course of several weeks to field my never ending line of questions expediently. Special thanks also to Mr. Mike Quigley for assisting throughout the financial process of securing my car. These three gentlemen, coupled with others from the departments I visited made me not just feel like a customer in a line, but as a friend. They took the time necessary to hear out my concerns and ideas and gave advice accordingly while being very cordial and sharing some of their own experiences. The pleasant environment and humble correspondence has earned my business the next time I'm in the market without question. In what can sometimes be a hectic vehicle purchasing process, somehow Nalley Volkswagen has found a way to make it enjoyable.
I think Takautosales is the best place to buy a used car. I realized that their cars are in the most pristine condition and have not been wrecked, a fact that very few dealerships can promise you. Mike is also a very cool guy and an honest man. He would even tell you anything about the car upfront as he did for my Hyundai Elentra 2006 and my wife's Honda Civic 2003. He is really upfront, honest, and a no-nonsense guy. More importantly, he did not try to tell me what I wanted to hear in order to sell me the car like most other dealerships do. In fact, second time being there to buy a car for my wife and walking out after the purchase, I knew that I have a quality car. They also provide you with the Carfax so to give the required peace of mind. Another very important point of my dealings with them was they don't charge you for dealer fees. That's a big plus when you buy a car. I would return to Takautosales for any future purchase.
01/14/2017Honda Carland Service Center
Excellent customer service has almost become a thing of the past. We consumers have grown accustomed to subpar customer service in our day to day consuming. Buuuuuut, because of service advisors like Andrew at Honda Carland, I am reminded that good customer service is not completely extinct!!!It always gives me a bit of hope when a person actually goes above and beyond the call of duty and provides excellent customer support. Thank you Mr. Prucha for being there, helping, and providing outstanding customer service every time I have any issues or problems with my vehicle. I strongly recommend anyone who desires excellent customer service and an excellent service advisor, to bring their vehicle here and ask for Andrew!
Excellent place. very nice guys (Mike and Frank), professional, friendly, non pressuring, and very honest. A couple of months after my first great experience with them (I bought a Toyota Camry 2002), I bought one more car for my daughter (Honda Civic 2007). Both are high quality cars. I also recommended a friend to buy a car from them which he ended up buying an Infiniti G37 2008. I must say my friend is a very picky guy, but he is very happy with the deal.