Cottonwood Vision Care
1646 Alameda Blvd NW, Albuquerque, NM 87114
9:00 am - 4:00 pm
- Mon - Fri
9:00 am - 5:00 pm
9:00 am - 4:00 pm
Add Your Review
This company filed a fraudulent claim for contacts (which I never asked for, ordered or received) with my eye insurance company when I had my exam here. When I went to get a reimbursement for ones I purchased from Walgreens, was told Cottonwood Vision had already used up that $$. I wonder how many other fraudulent insurance claims they've filed?
While the employees were kind and quick to check me in for my appointment, I was VERY disappointed and shocked at the lack of time the Optometrist actually took to look at my eyes. I hadn't been to the eye doctor in over 5 years, and they didn't dilate my eyes, test for glaucoma; the whole exam literally took 5 minutes! Then for my supposed contact lense fitting exam they told me to put in the type of contact lenses I was already wearing. What kind of fitting is that?! THEN, on top of that, I had a ValuPak coupon for $199 that was to include eye exam, contact lense fitting exam, frames with lenses, and 2 boxes of contacts. When I went to check out, they tried to charge me almost $470!!! Needless to say this is false advertising, and I most definitely will not be returning to this business. BEWARE.
BEWARE: Disappointing service, serious mistakes and frightening lack of competence. I was a long-time client of Cottonwood Vision but in the past three years I have watched their professionalism deteriorate, their service decline and their carelessness and mistakes grow worse. I am sorry to say that I will never return to this clinic; my eyes are too precious to trust to people who are unable to do their jobs properly any more.
I felt the staff was very helpful. I have read the last review and fortunately I had a completely different experience. Although their prices are not the cheapest in town, their selection and the quality of glasses was much better than my last eye doctor. I also found the doctor to be very knowledgeable (I think it was Dr. Carlisle). We have taken our family there for years and have been very pleased.
I would NEVER go back to the place. First they bill your major medical instead of vision insurance but the put a hold on your vision insurance so that you are unable to use it to get glasses elsewhere since they after the fact (even after asking them and the insurance company) that they are not contracted with the insurance foe the glasses portion and when you call them they say they will take care of it and call you back yet they never do
The office staff does not listen to you as a customer. I had to give them my new insurance information 3 times. Their frames are limited and very expensive. They talk over you and they do not explain what everything is. They are more about making a big sale then fitting you with the right pair of glasses. They lie to you time and time again. They say your glasses will be ready in a week when in reality they mean 3 weeks. They say they will call you back and never do. They say the office manager will call you because they want me to have a good experience ... well she calls you at dinner time and makes it even worse! STAY AWAY!!!!
I would not go back. Staff gave bad information more than once. When I called to try to get some resolution, Doctor said he thought I should go elsewhere. Probably the best advice he has given great idea! If you need a good doctor and good service go somewhere else.
When I walked in to Cottonwood for the first time their office was very crowded. I soon found out why - their service and selection was the best I had experienced in a number of years. Despite all the people in the office, I was seen on time for my appointment. They had really nice equipment including a new machine that takes a picture of your eyes so you don't have to be dilated! The technicians and the doctor were very good at explaining all the procedures to me during the exam. I ended up getting glasses, prescription sunglasses, and contact lenses. Everything I ordered arrived within a few days and I could not believe how thin the glasses were. This is a great place to go to have your eyes examined so I would recommend it to anyone. They even have a program where you can get a credit toward new glasses if you refer a friend.
Overall we had a great experience. The staff was extremely friendly and they had a great selection. I went there with my wife and three kids, and we all needed glasses except for my youngest daughter. They had great prices that worked well with what our insurance covered. This was the best experience we have had at the eye doctors office. We will be sending all our friends there!
I would never recommend taking your business here. The doctors wife runs the business and all she cares about is selling the products and making a big sale. You cannot choose what lenses and products you want, they have a package pricing that you HAVE to choose from if you want to get glasses! And they are very expensive! I wear contacts and glasses, and I paid over $600, which doesn't include my year supply of contacts. That is going to be another $120! And to top it all off, I have insurance!!! They told me if I didn't have insurance, I would have paid almost $1000! The manager has attitude if you say its too expensive and they make you seem like you're cheap if you don't want to pay that much! It really doesn't matter how satisfied you are or not with the doctor if you are completely unsatisfied with everything else. I would NOT recommend this company!!
View similar OptometristsSuggest an edit