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Purchased a new dining room set. Paid cash. The paperwork said they would deliver on a specified date between 2 and 6 pm but they didn't show up. Called to ask what happened and they quibbled about the date saying we were given the wrong date. So I wasted 4 hours of my time because of their mistake! Don't trust what they say...or write down. Won't use them again.
Neri Loera & Robert Lopez were great! These sales consultants were knowledgeable, professional, and very nice!! I got a great deal on some very nice furniture. I was very pleased with my experience, and will definitely recommend this store.
My experience was awesome. The sales associate - Violet was absolutely fantastic in assisting me select a new mattress and additional furniture, pillows, and a mattress protector. She was very patient and quite professional. I am a returning customer as I was very satisfied with my previous shopping experience & purchase just like I was this evening. Customer service is outstanding with all of the staff members/sales associates. I highly recommend checking Ashley Home Furniture.
My experience at Ashley Homestore was great! The sales people are professional and so helpful. Hector the sales manager was knowledgable and helped the process of choosing a mattress easier. Ty the sales associate was also helpful in my purchase of a couch and chair and Niki was great. I will be going back for future purchases.
Was so happy when I went in and given the option to purchase with quarter of the balance down! HOWEVER, FROM THE JUMP UPON DELIVERY THE FURNITURE WAS NOT WRAPPED (WHITE COUCH &ottoman) rug defiantly looked like it was not brand new. More than likely I was suckered and bought the floor models and paid full price as if thry were bran new!!!! Ahh drives me fucking In sane that these "sales men" do this. Shouldn't furniture be wrapped when it's new and delivered to your home! My last experience bought from ASHLEY and that certainly was the case. Thank you Ashley Furniture for being honest people to the people. You guys are greatly appreciated. Hilife thank u too for selling me used furniture at full price.
terrible customer service from dakota and manager will not return messages,it's really bad,worst customer service experience i ever had,i got sick from all this,they dakota won't listen i really need to exchange the furniture i got,i'm unable to use it,but responds from dakota my gosh nightmare
I had a really good experience here. I came into the store earlier this week and bought a sectional and tv stand. Hilife had the best prices of all the other furniture stores I went to and the customer service was better than everywhere else too. All of my items were in stock so I was able to schedule a delivery for Friday! I got my furniture delivered last night and i love it so much! Its the best couch I have ever sat on, the cushions are incredibly comfortable! The tv stand fits perfectly in my living room and its the perfect size for my house. This store made me enjoy furniture shopping, the sales people were awesome and super helpful and the ladies in the back of the store in customer service were just as nice and helpful. The employees are great to work with, I can't wait to go back to buy more furniture!
its a great place they have very nice high quality furniture, you get what u pay for spent a little more but got very nice high quality furniture, very happy as soon as they got it in they delivered my furniture to me fast, and as soon as they can great service will do business there again forsure. went back today found my old invoice and gave me a discount to get more furniture great people.
Kendall was amazing with and had the patience to explain different pricing over and over again. He got us great discounts and very timely delivery. Ill be back to buy my duel tempera pedic mattress next month! Cant wait. So excited
I purchased a table and chairs. The display was a bench seat,I paid extra for 2 chairs instead. All six chairs DO not fit. Drives me nuts. It was expensive and beautiful. I can't stand it now.