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Banks in Albany, NY
Serving the Albany area. Banking With A Purpose
1.Chase Home Finance
12 Corporate Woods Blvd
BanksLoansCommercial & Savings BanksMortgages
Need to upgrade the phone number. I call say it not in service. I wonder if place is still there even it say open but number not in service.
112 State St Rm L-1
I have been unable to properly use online banking for the last 2 weeks. I called for assistance and spoke with Jessica, a manager in customer service (or at least a manager as reported by her, I cannot verify that). She did make a few checks to attempt to solve the problem, but could not. She said that matter had to be referred out to a third party for resolution, and that that request needed to go through Trustco's operations department. Apparently, Trustco is unable to staff their own IT department, or perhaps it is just cheaper to farm it out.My big issue is that I was treated with disdain because I had a "tone and an attitude" on my second call a week later. Of course I had a tone and an attitude; it has been a week and I am no closer to being able to properly use my online banking than I was a week ago. I was lectured about that manner in which I spoke ( at NO time foul or threatening) and was told that I was being reported to corporate for my attitude towards a customer service rep who spoke barely understandable English. Now I have to live in fear that "Corporate" will report me to the PC Police :) What a joke. Trustco's customer service department is. I have been told by numerous tellers over my 25 years with Trustco that it is the worst bank in the area for which to work because the pay is so poor. This issue with customer service staff seems to back up the idea that "one gets what one pays for".The only reason I still bank there after 25 year is laziness; there is a branch within minutes of my home. I have concluded that due to the personality and approach of Jessica at customer service, it is obvious that Trustco is not concerned about retaining long term business and personal account customers (I have both). It will be with very little regret that I close both my accounts and move over to Berkshire, which has demonstrated to me that customer retention and satisfaction is very important to them at all levels.
125 State St
BanksCommercial & Savings BanksInvestmentsLoans
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
4.First Niagara Bank
120 State St
5.Sunmark Federal Credit Union
1847 Central Ave
30 S Pearl St
BanksCommercial & Savings BanksMutual FundsFinancing Services
911 Central Ave
BanksLoansCommercial & Savings Banks
George Pappis is my Relationship Manager; he has been instrumental in helping me network my business and achieving my financial goals. Because of his suggestion I have been involved with Key4Women and have met many interesting women as well potential business customers.
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