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By: Alan M.
Sears Appliance Repair
My central AC unit (under a maintenance contract) quit in early July. Sears estimate was to have a repairman look at it on the third of August. I talked them into 22 July (a very hot month). I had an independent repairman look at it and he could not fix it since the proprietary motherboard that controls the fan was fried. I called Sears and told them that. When the repairman showed up, he had not been told what I passed to the Sears number. After a two week delay, it was finally fixed. The repairman was good and nice and ordered the parts as soon as he could get them. Sears management is woefully short in this case. waiting an entire month in the summer to get AC fixed is unsatisfactory. I probably will deal with a local independent in the future. It hurts me to say that as I have always been a big Sears supporter.
By: Robert S.
Sears Appliance Repair
Implementing solution actions took two visits due to needing a part, and than was ok. Restoring water dispensing from the frig was not possible without unfreezing the water line in the freezer door which I elected not to have done. Ice blockage of the water feed to the ice maker was removed, however it took days before modest ice production was restored. Tough problem, good effort by two different service technicans to get partial service restored.
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By: Marilyn D.
Sears Appliance Repair
It took 2 weeks to get an appointment when I they did show did not make repair correctly they had to come of course it took 2 weeks for me to get another appointment then they had to order parts another 2 weeks. In all it took 6 weeks to finally get my fridge working. Service was ok but my complaint is it takes so long to get an appointment.
By: Charles M.
Sears Appliance Repair
Dryer down, not sure who to call besides SEARS so I called them, they were on time, on target with the solution and outta here in no time. Will use them again. Repairman was friendly and informative. That's why we trust SEARS for appliances and repair service--Akron, OH
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By: djl0007
Sears Appliance Repair
I BELIEVE THE SERVICEMAN'S NAME I HAD WAS JIM. He was fantastic! He had an idea what my problem was and before he arrived, purchased a new (smaller) belt was different size than specifications. So far, it's worked out great and I've had no problems what-so-ever! THANKS!
By: K E.
Sears Appliance Repair
Serviceman called to confirm arrival time both times he was here. He was polite and efficient, had to order a part, explained what was wrong. When he returned, he did the repair promptly, was tidy, quiet, and our dryer works! Great service.
By: Janet L.
Sears Appliance Repair
Service representative was prompt and thorough in repairing our sears kenmore refrigerator, and also cleaned off the compressor with vacuum. Very good service! Thank you
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By: Joseph L.
Sears Appliance Repair
Was late so he rushed doing the dryer then made up a story on why he couldn't look at the washer. I think it was so I will have to pay for another service call.
By: Robert K.
Sears Appliance Repair
The repair man came on time, repaired the washer, checked it out it worked fine . He cleaned up his mess, and he was on his way. B.k. Mantua,ohio
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By: Sandy K.
Sears Appliance Repair
Great on-site repair of my John Deere riding mower. Friendly, knowledgable technician who arrived well within the given time frame.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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