I brought a $400 two-piece suit here after wearing it only 4 times. I had it cleaned at another local dry cleaners, and it was returned to me in perfect condition. I brought it to Alterations Express, and they returned it to me ruined. The suit had a tiny poly trim on the breast of the jacket, which they clearly ironed over. My biggest issue is not the damage. Things happen. My issue is that I was not told when I picked it up, so when I got the suit home and removed the plastic, the melted trim was a shock to me. It got worse. I took it back, and I was told that they were not responsible because the manufacturer did not put any special instructions on the tag. Okay... The tag says "Dry Clean Only." Clearly, this indicates that someone with knowledge on how to clean the piece should be the only one to clean it. I've never seen a "Dry Clean Only" tag WITH instructions. I wanted the suit replaced, obviously, and I was told to leave the suit for a manager to take a look at it. I did that. When I returned a few days later, I was told that there was nothing that could be done since there were no special instructions on the tag. This must be their scripted response. I walked away with no resolution, and the worst part is that they did not even refund the cost of the cleaning. When I respectfully asked the employee about at least refunding the cost of the cleaning since it left my clothes unusable, she kept talking over me and saying it wasn't their fault. I literally paid them to ruin my suit. If nothing else, the fact that their work destroyed my clothing should have prompted them to refund the cost of the cleaning. I was outdone. This is a place that does great work on difficult alterations (replacing an invisible zipper, etc.), but for regular cleaning or simple hem jobs, DO NOT use them.