Allatoona Cycle And Atv
5318 Glade Rd SE, Acworth, GA 30102
10:00 am - 6:00 pm
- Mon - Fri
10:00 am - 6:00 pm
10:00 am - 5:00 pm
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My motorcycle was taken to Allatoona Cycle and Atv on 4/2/17, as of today it is still to be repaired and they are charging me almost $400 in "repairs" and the bike is not even running,
When I dropped off the vehicle I was told that all it needed was for the carburetor to be cleaned. At least 2 weeks passed and they still had not even touched it, I was the one calling at least once a week and all they kept saying was "yours is next" I called on 4/12 and once again was told "Your bike is right in front of me and It is next in line, i gave it a whole week and called back on Wednesday 4/19 and again it had not been worked on. I finally get a call on Friday 4/21 and was told that he was not able to pair the after market exhaust with the motorcyle and told me to buy a new "original" exhaust and quoted me over $500. I told him i would look around and see if i could find it cheaper all he said at that time was all i needed was the muffler/exhaust.
I was able to get a brand new "original" exhaust from a gentleman on 4/25 and i dropped it off at the shop on 4/26, just to recieve another call at 2:08 pm and being advised that now i need a "head pipe" which would be another $200 and at least another 2 weeks in the shop.
I asked him how much it would be to just go pick up my bike as is with it still not running and they are charging me $361.85 FOR A NON RUNNING BIKE! I asked if they were willing to negotiate or go any lower with the fees and he said no and just became extremly rude and unwilling to help.
My bike is also brand new and has always been garage kept and i went to go see it and it has been outside for a month! It is dirty and muddy, no consideration at all. Very unprofessional. Extremely upset with the service, customer service, prices and the care of my bike.
Would not recommend EVER! Very rude
Allatoona cycle is the single worst place to do business for thousands of miles!!!!! These guys are a joke! I'm talking simple repairs. Carb rebuilds and cleaning seems to be rocket science to these guys. Every repair takes weeks to complete! Men and women beware......these guys will take you for a ride. They just don't produce, don't care, and lie without a conscience.
We took our 4-wheeler there to get an axle and boot replaced. Five weeks later, it still was not fixed. Each time we'd call, we were "Second in line." We finally drove down there, and they said they could not get it up on the rack because the battery was dead. They should have told us this before!, Besides, could you not put it in neutral and roll it?! So we went and bought one, and it was fixed in less than an hour! Problem was, they charged us about $100 MORE than they had quoted us!
Then we got it home, my son drove it and in less than an hour, it was broken again! So...we returned it to them. No problem, they would fix it. Now it has been over three weeks, and still it's NOT FIXED!
Either these guys really don't care about their customers, or they really don't know how to fix a 4-wheeler. Regardless, we're going to have to make another trip down there, pick it up, and take it to another shop, and pay another $300 to have it fixed correctly.
Atv was running rich & fouling plugs. Allatoona cycle & atv rebuilt my carb & adjusted the valves. Now my atv is running great!
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