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HH
Hillary H.

01/28/2015

Overall
I cannot believe the service?!!!

Went into tonight, there were three of us and we planed on drinking order sushi to split and maybe a hibachi dinner. The server who sat us was extremely rude from the get go, not friendly and barely said two words to us. My friend unfortunately misplaced his ID so he just ordered ice tea. After the sever came back with the drinks he found his ID and ordered a beer. The server looked at us and just smiled smugly. He brought back the beer and then requested my friend take a drink in front of him. Of course this seemed suspicious so he refused. He then accused my friends ID of not being his (we're in our late twenties). He claimed that if the cops walked in it would no longer be his fault, which technically is not the case... But I digress. We approached the manager, and he was apathetic. The whole while the server begins talking back and the hostess is laughing at us. We planned on spending $100+ and we always tip well. Unfortunately I didn't get to even finish my martini... I will never return and I highly suggest they hire quality staff with customer service focus. I wish I could say the food was good at the very least but I never even got the chance.

Details

Phone: (515) 223-4888

Address: 7125 Mills Civic Pkwy Ste 110, West Des Moines, IA 50266

Website: http://www.samuraidsm.com

More Info

General Info
For owner Tim Lau, sushi is a century-old craft that requires the utmost precision, down to the very last grain of rice. So, you likely won't be surprised to learn that his family opened their first sushi restaurant almost immediately upon moving to the states. To this day, our team finds daily joy in sharing the art of sushi with others. By creating both fusion- and traditional-style rolls, we're able to serve the greater West Des Moines community with ease. Every night here is one to remember -- whether in our dining room, at our sushi bar, or in the Hibachi grill room where our specially-trained chefs offer dazzling performances, preparing fresh meat, seafood, and vegetables at your own table-side grill.For owner Tim Lau, sushi is a century-old craft that requires the utmost precision, down to the very last grain of rice. So, you likely won't be surprised to learn that his family opened their first sushi restaurant almost immediately upon moving to the states. To this day, our team finds daily joy in sharing the art of sushi with others. By creating both fusion- and traditional-style rolls, we're able to serve the greater West Des Moines community with ease. Every night here is one to remember -- whether in our dining room, at our sushi bar, or in the Hibachi grill room where our specially-trained chefs offer dazzling performances, preparing fresh meat, seafood, and vegetables at your own table-side grill.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Payment method
mastercard, visa, amex, discover
Price Range
$$
Location
Jordan Creek Town Ctr
AKA

Samurai Sushi & Hibachi Restaurant, Inc.

Samurai Sushi & Hibachi

Categories
Other Information

Cuisines: Japanese, Asian, Sushi, Seafood

Price Range : Average

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