More Info

Service - Repair - Autobody - Paint

General Info
There are only 3 Auto Repair shops in the Vancouver Metro to have earned the ASE Blue Seal of Excellence certification. Ronâ??s Automotive â?? Hazel Dell and Ronâ??s Automotive â?? Cascade Park are two of them. In 1972 The National Institute for Automotive Service Excellence (ASE) was established as an independent, non-profit organization, working to improve the quality of vehicle repair and service by testing and certifying repair and service professionals.. Today their Blue Seal of Excellence Recognition Program is considered the top credential for the industry. ASE offers ongoing training and testing to help auto techs stay up to date on the newest automotive technologies and federal regulations for the industry.
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BBB Rating
A+
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Services/Products
Rons AAA Approved Repairs * Free Estimates * Free Local Shuttle Service * Free Towing With Repairs * Round Trip Shuttle Service * Financing OAC
Brands
AC Delco, Detroit Diesel, Raybestos, honda, toyota
Payment method
debit, financing available, cash, amex, discover, visa, check, master card, all major credit cards
Location
Locations in Hazel Dell & Cascade Park
Neighborhoods
Fisher's Village, Northeast Hazel Dell, Hazel Dell
Accreditation

American Service Association

Automobile Service Association

National Institute Automotive Service Excellence

Better Business Bureau

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Reviews

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RJ
Rebecca J.

01/23/2015

Overall

I appreciated their shuttle service and pleasant and professional staff. However, I was disappointed to learn that they participate in the "oil change every 3,000 miles" scam - http://www.edmunds.com/car-care/stop-changing-your-oil.html . Indeed, I have their sticker on the inside of my windshield indicating an oil change is due after 3,000 miles. Also, I paid almost $700 for "necessary" repairs and they gave me an estimate for "suggested but not critical" tests/flushes/repairs, etc. to the tune of almost $1,600.00. My car is only worth $5,000 (another thing they assumed I was stupid about). People, don't fall for the "oil change every 3,000 miles" scam. Not only does it line the pockets of places like Ron's Automotive and Jiffy Lube (owned by Shell Oil), there are also environmental issues involved with the disposal of all that oil from unnecessary oil changes. I won't go back to Ron's because if they scam me on one thing, they're going to scam me on another.

claimed iconBusiness Response03/10/2015

Chynna, I am very sorry for your frustration. Your vehicle was towed into our facility not running. Before the vehicle came to us it had been driven with a leaking intake manifold until it overheated to the point the engine hydro locked and broke a rod. We offered to replace the engine with a new engine or if she wanted to buy a used engine we would install it. She chose the used engine which she purchased. After the vehicle was done it was picked it up and a week later you reported there were two moments which the vehicle would not idle properly. We inspected the vehicle numerous times unable to duplicate the symptom. We have gone to great lengths to resolve your concerns however the symptom will not duplicate for us. Again we are sorry for your frustration. The Ron's Cascade Team

This listing has been claimed by a business representative.
skpp3

12/15/2011

Overall
Won't return

"Fixed" my car costing approx $500. Car kept having the same issue (which still required a tow). Towed back. Told me they had fixed the wrong problem. This time approx $900. Asked them if they would waive the first $500. They wouldn't. Said I had signed authorizing the first repair. I trusted them. This was a few years ago. Never been back. Any business that treats a customer in this manner doesn't deserve my business. I tell all my friends and acquaintances about this.

cliffj

02/01/2010

Overall
amlost $900 and then towed away

These people where very freindly from the onset, will give you a ride home and everything. then your stuck. I did this on a Friday, what was only going to be an hour or so to tell what was wrong was the whole day. then was told can't get the part tell Monday. Monday comes as afternoon arrives I get a call that there is yet another issue, I'll have it fixed and ready for you in the morning I'm told. They do....2 days later return the car same issue all over again. we keep telling them there is a belt issue, no not a belt where told. car comes back on the next Friday I leave drive 14 miles guess what the "Timeing belt" breake in rush hour traffic stuck in the middle of the road for an hour and a half awaiting a tow. we call these folks. not the issue we can't help you, we did, nothing wrong. again $900 gone and not a thing the fixed needed to be fixed. BEWARE!! Wouldn't use these folks if they where the last shop in 12 counties.

claimed iconBusiness Response11/16/2010

Cliff, This store closed December 31, 2009 so you must have written your review on the wrong business.

This listing has been claimed by a business representative.
ianrob2

07/13/2009

Overall
GREAT EXPERIENCE

The service advisors were very friendly and helpful. The mechanic who worked on my air conditioner was GREAT!!! Thanks to the great experience I will be back!

brianne654

10/13/2008

Overall
Runs Great!

Our car is running at a much cleaner and higher performance level than before the repair. Thank you for everything!

gabriel843h

10/13/2008

Overall
Square

You guys are always square with me. The guys at the counter look at my face, when they're talking to me. I Never get a bad vibe at Rons Automotive and Collision Repair!

Details

Phone: (360) 253-6000

Address: 16211 SE 1st St, Vancouver, WA 98684

Website: website

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