Best Buy

I had a problem with my GPS which I purchased from Best Buy years ago.....so I went to Best Buy in Southfield, MI and spoke to a young Associate who provided the wrong information to me....which ended up me purchasing a New GPS. I spoke to Garmin and they pointed out to me what was wrong with my old GPS so I returned to the Southfield Store. I spoke to a Store Manager, Staci, who helped me get thru the problem. She was Courteous, Professional, Patient and had a outgoing smile and temperament. Although the store associate gave me the wrong information Staci the Southfield Store Manager was a excellent representation to the store.

Poor customer service. Sales person at customer service was evasive about information regarding return policy for wireless Beats purchased the day before Christmas with receipt. The manager never came although requested several times. I was told that Best Buy no longer offers the protection plan on them and they could not exchange or return them without one. I was "told" to take them back to Apple since they now owned Beats and not the store but the manufacturer for Apple. I took them back to Madison Heights store 15 min later, and with no question a asked they returned them and have my money back. When I asked if they still sell protection plan on them . They said yes! I would have exchanged them only if I had not been told that no warranty was available to cover them which made me think that someone was covering themselves from selling a defective product. Shame on you Telegraph store!!!

Poor customer service. Sales person at customer service was evasive about information regarding return policy for wireless Beats purchased the day before Christmas with receipt. The manager never came although requested several times. I was told that Best Buy no longer offers the protection plan on them and they could not exchange or return them without one. I was "told" to take them back to Apple since they now owned Beats and not the store but the manufacturer for Apple. I took them back to Madison Heights store 15 min later, and with no question a asked they returned them and have my money back. When I asked if they still sell protection plan on them . They said yes! I would have exchanged them only if I had not been told that no warranty was available to cover them which made me think that someone was covering themselves from selling a defective product.

Good customer service. They have really stepped up their selection... plus they have Mac computers!

Good customer service. They have really stepped up their selection... plus they have Mac computers!

It always smells like burning plastic in there, but the service is genuinely nice.