NTB-National Tire & Battery

After 8 years or so of going here, I'm no longer giving them my business. The last time I went in, they argued with me about putting 5w-30 in my SUV, despite the owner's manual indicating that it is fine to use and meets all specifications, etc. He ended up having me sign in some random place on the sheet. Went in today for an oil change again, and I spoke to the store manager and he refused. I asked about signing the sheet again, and he said he'd have to go get approval... He was very frustrated and seemed upset with me. Way to drive a long time customer away...

If I could give them a 0 I would. HORRIBLE service. We were told it would take an hour to get tires mounted and it took over three hours before they even touched our truck. When we confronted the manager Danny, he told us "I don't care about your problem" infront of all the employees and customers. Needless to say, corporate and the DM are now involved. Go anywhere but here!!!! Discount Tires will be getting our business from now on.

I will never go back to this establishment. I made an appointment and showed up on time. It took them an hour before they brought my car in. I was getting 4 new tires and it ended up taking 4 hours to get them. In addition, my wife had taken her car there the day before and it took 2 hours to get a state inspection. Way too slow. The only saving thing is they have free slow wifi. We thought the slowness was a fluke, but it was real. Do not go here unless you have nothing better to do with your time.

1. Rebuilt rear end and left out locking pins. 2. Cross-wired tire-pressure sensors. 3. Improperly diagnosed tire balance problem as a ball-joint issue and said rear main seal was defective when it was the oil pan gasket.



They are either incompetent or flat out crooks.

I stopped off at NTB to get my flat repaired. I waited 30 minutes to be told that it'd cost me $45 plus tax and other fees. Was a bit shocked so went across the street to WalMart and had my flat fixed for $12 including tax, etc. I will NEVER use any NTB again because of this. I'll stick with WalMart or Discount, at least with them I don't feel like I'm getting ripped off.

I went in to get one tire replaced after I got a flat from a pothole. I called ahead and they said that it would only take 20 min to replace a tire. When I got there, there was only one person ahead of me. 45 min later they had not yet moved my car from the front. When I asked about it, the person up front was rude and said they were about to pull it back. Again, said 20 more minutes. An hour later they come to me and say the wheel is bent...no options were given and they walked back into the garage without saying anything. I had to walk around into the garage to get them to put the spare back on so that I could leave. Terrible service, timing was horrible, and they are rude to customers!