Saved to Favorites

(844) 678-8048CallVisit WebsiteVisit WebsiteMap & DirectionsDirections7601 Glenwood AveRaleigh, NC 27612Write a ReviewWrite Review

More Info

General Info
Auction Direct USA operates an expanding network of highly differentiated, customer-centric used vehicle superstores. Auction Directā€™s unique approach is centered upon providing customers with the best, lowest-in-market pricing coupled with the best car buying experience.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Standards for Trust and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the businessā€™ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Payment method
amex, cash, check, discover, financing available, master card, visa
Other Email

Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
FP
Forest P.

01/13/2017

Overall
Expertise
Professionalism
Selection

Donna was great. I knew what I wanted. She called friends at the bank and got me a better deal overall with financing. Happy

SS
Sten S.

01/06/2017

Overall
Professionalism
Selection

Excellent to the point and a quick sale. Found what I wanted online and got it that evening!

GN
Geo N.

12/29/2016

Overall
Professionalism
Selection

Wonderful customer service. Everyone worked very hard to get me in the vehicle that I wanted.

JX
Jose X.

12/22/2016

Overall
Expertise
Professionalism
Selection

Quick response. Very professional

MS
Madlin S.

12/02/2016

Overall
Expertise
Professionalism
Selection

Had a great experience from start to finish. The salesman, Jeff was more than extremely helpful. I love my Charger. Ask for Jeff he will get you riding!

AR
Ambye R.

11/21/2016

Overall
Expertise

Awesome! The salesman Bryan was very helpful. Got my car and was out of there in no time!

VL
Vira L.

11/14/2016

Overall
Expertise
Professionalism
Selection

Great customer service. Thank you Jeff!

AH
Arvie H.

11/07/2016

Overall
Expertise

Quick to get back and made several follow up calls without being pushy.

SW
Shirleen W.

10/31/2016

Overall
Professionalism

Great experience. Stopped by to look several times. Our sales associate was excellent on all fronts. Didn't end up buying there, but had the car we purchased been on this lot, I wouldn't have hesitated to buy it.

SF
Sam F.

10/17/2016

Overall
Expertise

Dealer gave helpful information. Definitely a salesman.

KB
Kit B.

10/11/2016

Overall
Expertise

I truly enjoyed my experience at Auction's Direct. I had gone to their website and printed off SIX cars that I wanted to look at. I ultimately test drove three and purchased one.

Shane was our salesman and he made the experience very pleasant. He showed me the cars I wanted to look at and didn't try to change my mind or pressure me into something else (which I can't say about any OTHER dealership where I looked!) It was a very straight forward process where all the information was disclosed from the beginning. It was easy for me, which I really appreciated since I'd never bought a car before (my first and only car having been a gift when I graduated HS over 10 years ago.) I was nervous but they made it so simple that I really had nothing to worry about.

The car I finally drove away had more frills than I intended (I hadn't planned on leather heated seats or remote start!) but even with them, I had not seem it at a better price!!!

would definitely recommend this place and will purchase from there again!

AN
Amiere N.

10/04/2016

Overall
Professionalism

Internet sales contacted me through email and was very courteous.

DC
Damo C.

09/27/2016

Overall
Expertise
Professionalism
Selection

I went for a test drive with a few cars and there was no pressure which I liked. I finally found one that I love and bought it. The sales guy seemed a little clueless at times as to what the procedure entailed when purchasing a car. But over all the service and the signing of all one million documents was swift. I've owned by car now for a month and there isn't anything wrong with it. I felt a sense of security buying from AD, I had been searching for a vehicle for 2 months and I went to a great deal of little dealerships with super SKETCH people. There was one guy at some small dealership in Cary who looked as if he was about to put out a fatwa on me if I didn't buy a car. But I liked my experience at AD and I recommend that you go there and always take a car you like to a mechanic and have it checked out. I did so and there were two minor things that had to be done and AD took care of it!

SP
Sal P.

09/20/2016

Overall
Expertise
Professionalism
Selection

Sales reps were quick to respond via email. Never actually spoke with them, but they leave me numbers to call & set up a date to view their inventory... Due to my truck driving job, it's hard for me to set up & keep appointments...

OG
Ogan G.

09/16/2016

Overall
Expertise
Professionalism
Selection

Best experience car buying ever. Victor the credit guy was amazing and went above and beyond will def be back and refer my friends and family here.

AP
Alda P.

07/07/2016

Overall
Expertise
Professionalism
Selection

So glad I found this shop and got to know Paul personally. Everything he does is so cool and so fun. Cheri and I are kind of geeky love the sci-fi stuff we have purchased from Paul. She gets compliments ALL the time. The jewelry is well made - even the backs and insides are perfectly polished. Our first purchase was online and it was very assuring that Paul answered all our questions and updated us on the progress as the piece was made. Considering how busy Paul is that meant a lot.

CS
Cristi S.

06/30/2016

Overall
Expertise
Professionalism
Selection

I just recently heard about him through Facebook when someone shared the USS Enterprise ring!! It looks absolutely amazing. I have subsequently talked about Paul Michael Design incessantly to any who will listen. I look forward to working with him in the near future...to commission my own jewelry!!

JP
Jonnie P.

06/22/2016

Overall
Expertise
Professionalism
Selection

Go online or in-person and check what they have for a selection. Run your KBB numbers if using a trade-in. The vehicle you get is of high quality and they know how to service their customers. Walking in you are asked to register, so you may get the impression of being chum, but the sales force shows absolutely no pressure or old school tactics. I've purchased two vehicles and soon to make a third. Far better than CarMax. The service/detail crew was backlogged so I picked up my truck the next day...it was worth the wait. I used their finance and I beat them up as well as USAA bank ... their financing won by 1% and 1/2 the cost of the same warranty plan coverage. Their numbers for my trade-in was spot on according to KBB. Did I lose some money, sure, but they're a fellow business and need to make some....sure beats having to put a sign out front or use CL to get rid of my trade.

Details

Phone: (844) 678-8048

Address: 7601 Glenwood Ave, Raleigh, NC 27612

Website: website

People Also Viewed