Bella Italia Pizza

We've been dedicated customers 2x/month, if not more, since the Pottstown location opened. Every meal was a minimum of $30, usually far more than that, as we loved to bring our family. They opted to get rid of wait service... big mistake. Our server, Mo, was one of the reasons we loved the place. Both her and the manager Max were always friendly and always made us feel welcome. Tonight we called and asked for Max, since he always gets the order perfect and was told that he doesn't work there anymore. I ordered and clearly said no cheese. The girl taking the order repeated MULTIPLE times that we were requesting no dairy.

Lorenzo (who is super sweet) delivered our food. When we opened it, we had what appeared to be mozzarella on it. Based on our good experience with the previous staff and frustrated with what I feel were influential changes, I called the Ardmore store, because the owner, Vito, works out of that location. He was VERY defensive when he got on the phone. He insisted that it was 'the girl's mistake'. No, it wasn't. I argued on her behalf, especially since she repeated many times that there was to be no cheese... no dairy. He YELLED at me. He told me that he'd been doing this for 35 years, talking over me. While being screamed at, I packed the family up and drove to the store. We gave them back the food. The guy who made our stromboli said that probably wasn't cheese, but the dough... uncooked dough. Poor Lorenzo and the girl at the counter. They honestly did try very hard, wanting to cook new food but it really was too late.

Vito, the owner of 2 establishments, has thrown away another regular customer with poor business decisions and, the real clincher for us, TERRIBLE customer service. Had he just said on simple "I'm sorry, let us make you a new one", this would have been different.

Hope you're happy keeping our money AND our food! And trust me, we are not the only customers you are losing because of you unacceptable behavior.