LKQ Foster Auto Parts

bought an engine. took 7 weeks of harassing them to pick up their core, finally they told me to scrap it. still waiting for my core refund (3 weeks). hold times regularly exceed 15-20 minutes. no follow through what so ever period. no call backs when promised. nothing. as a business owner myself, i would expect better service. with customer service/relations this poor, you would assume this business is government run.

I have been a customer for over 25 years and to this day I have not been disappointed or unsatisfied I had bought a engine from them and it did not work out for me after two weeks of driving I took it back to them and they ordered another one and runs great! You have to realize that these parts are used so all are not perfect but when I did have problem with one of their used parts they rectified the problem in a timely manner, I can say I've always have and will be a loyal customer!

Sold me wrong door glass. I clearly asked in two languages what door glass I needed and still got wrong glass. Wanted to put it on my truck over the weekend. Now weekend will be over and truck will be without glass one more week. When I will go back to get my money back I bet you they will blame me. Will not buy from them again. Plenty of other yards to buy at here in Portland.

I've noticed that anyone & everyone always remembers the bad things that happen in their day. Never any of the good. I see alot of upset people on this forum of reviews so im sharing a positive experience.



I called and ordered a shifter for my Mercedes and paid for it by phone. Came down the next day and to find my order wasn't on time as I expected. Naturally, I was upset at first (assuming i waisted my day).

I talked with Kip at the counter, he figured out the confusion and made it right. UPS'd the part next day to my home.



I call Kip whenever I need anything else and its always a smooth transaction. Theres plenty of crappy wrecking yards out there. These guys know whats up.

I just needed a replacement cd changer. They told me that they had one. I picked that one up. Turns out it was the completely wrong part. When I took it back to exchange it, they were confused as to why and proceeded to order the exact same wrong part. I again exchanged it. I took in the cd changer from my car so they could see what I needed.



They looked at it and proceeded to order the exact same wrong part. Except this time they told me it would be there the next day. When I went the next day, the guy hadn't actually ordered it. He had forgotten. So far this is 4 times of going to this place for their mistakes. When I went the next day, day 5 to pick up the part - it was AGAIN the wrong part!



So this time I told them my exact make, model, year and said it had to be from that type of car since they couldn't seem to get it right after 5 tries. This time they told me they didn't have the part in their inventory, but could order it from Texas for an extra $60! They wouldn't even credit me with the fact that because of them and their mistakes, I had driven there 6 times - using my time and gas money. So I ordered this part.



Now - here's the kicker! When I received finally the correct part, the cd changer was BROKEN! They ordered a broken part for me and charged me $60 more for it! When we went back to get a refund, that's all they would do is give a refund and a "sorry". Nothing else.



This place is no good with their inventory and can't keep track of what parts actually match your car and won't make up for their mistakes.