L & S Logistic

Abysmal customer service. Won't answer phone. Hangs up on customers. Won't be upfront about delivery times. Blames "truck owner" instead of taking responsibility for the sub-contractors that the company elects to use, instead of supplying their own drivers and trucks. Yells at and berates "truck owner" when customer is listening on the phone, presumably as a way to show customer that they are doing something when in fact they had already been rude to customer and are now being rude to their sub-contractor. Had no choice in using this company because it was a third party used when placing an online order. Would never use them by choice. The sub-contract truck driver was actually very pleasant; employees of the company were not.

I was promised a delivery for Thursday. Driver communicated that the product was not on truck. I waited for a call no response. I personally had to call the warehouse and schedule my own delivery. Next day no word on delivery. I had to call the warehouse again to find that the mattress could not be deliver till the next business day(Monday). That added 5days of shipping for a mattress. Horrible

I have worked for this company it's a good company..They do not damage merchandise intentionally..If any merchandise has been damaged it is only because of how it was loaded onto the roadrunner truck .. here is an example of how some trucks come in we four our best to remove the merchandise without damaging them..All of the employees take pride in their job and treat merchandise as if it was ours..

DAYBYDAY, In response to you and your "review", please if your going to critique get the facts straight. The federal guidelines for cargo liability is actually .50 cents/lb not a flat $50 that you misinterpreted or don't understand yourself. Also L&S employees love the company, as the drivers and its customers, especially with the amount of savings they get within shipping in Florida. As with physical altercations, very unusual, but there may have been an instance where somebody might have been "guided" out for the safety of other employees as they are family ran/oriented company and care about the safety of there co-workers and if a person was confrontational, they must be escorted out and maybe with help of others.

This company sucks! They messed up on our delivery day I was upset and they threatened to send my shipment back to the shipper which they don't have the authority to do so. Well I called the other delivery company that is in charge of them and they put in a complaint for me. I told roadrunner that I didn't feel comfortable with my 1200 purchase sitting in his warehouse because of how mean the guy was on the phone well roadrunner said that l s logistics won't harm it because they would have to pay for it. Well the truck pulls up and guess what the bike is smashed! Not a little the metal frame around the bike was completely bent I'll just post a picture for you. I hope that man doing this to my bike made him feel better because he is gonna have to pay that money back. My husband is a veteran and he has saved for this bike and fought for his country and this is the thanks he gets. DON'T USE THIS COMPANY!!

This company is very crooked. If they have a pick up for you the make you sign there own bill of lading that states your declared value is not to exceed more then $50 and they are not responsible for and lost or damage that exceeds that amount. If they to make a delivery for you and one or to boxes are damaged they force the customer to take or refuses the entire order. Finally they treat there employees and customers very poorly there have been instances were drivers have been insulted cursed at charged for mistakes that were not there fault such as break downs and shortages. Other companies that deliver freight to them have had physical altercation with dock personal (owners son) and the owner himself.