Thomas John Vision Institute

PATIENT BEWARE!!!! Run as fast as you can from this physician and his office staff! My experience with them has been excruciating! I have never written a negative review before and I also work in healthcare so I am very aware that things can sometimes go astray. However, it is how you handle these situations that determines your quality as a provider. I have also waited to write this review and have given Dr. John and his office staff multiple opportunities to address my concerns. All to no avail They have barely responded. If my review saves 1 patient, then all this was worth it. My experience started in May of 2017. I went to see Dr. John in his Tinley office. I was advised to have a simple procedure similar to Lasik. Only 4 days recovery no need to worry about pain measures etc I travel extensively for work so I needed to plan around this. We looked ahead and scheduled the surgery date for 4 weeks ahead to plan accordingly. I asked multiple times for insurance confirmation. This should have been a red flag! Every time I called the office I went to a voice mail with no return call. I explained on the voice mail I was calling to confirm insurance benefits. No call. Then I finally got ahold of someone in the office staff who told me, Please dont worry we confirm everything closer to the surgery date. I explained I work in healthcare and understand how these things can go astray and that I would like to confirm benefits. I called the insurance myself, but I needed the procedure code which this lady said she didnt know but would call me back with it so I could call myself and get it confirmed. She never called back and again I went to numerous voice mail messages. Two days before the surgery they call with a 9am surgery time. Great! The day before the surgery at 11am they call to tell me that there is a problem with my insurance covering the surgical site and we need to reschedule. First of all, I have 2 insurances so how can this be and what is each covering? The office assistant then explains they didnt know about the other insurance? Well, I gave all the info and you took copies of this over 4 weeks ago. She was extremely rude and just stated, well sometimes these things happen. Again, it should have been a red flag but I felt desperate and could not rearrange my work schedule so I went into turbo mode to get everything straightened out. Bottom line it was going to cost my $1,000 more to have it at an out of network surgical site or I would have to postpone for another few months. I elected to pay the additional money to not have it disrupt my job. Then the next day all hell broke loose. I went in for this procedure and as soon as I came out I explained I had pain. My eye was all bandaged and NO ONE thought it would be a good idea to take it off to see if something was going wrong. They sent me home with a prescription of Motrin. Within 4 hours I was in agony. I called the office again at 4pm on a Wednesday evening to only get a voice mail. After no call back ( No surprises there) I went to the Emergency Room. Where the ER doctor continued to call all night with no response from Dr. John or his staff. The ER doctors didnt want to make it worse and needed to know things from Dr. John. Dr. John finally called at 8 am the following morning to only say that I had a follow up appointment for him in his office at 11:30 and to come in then. Seriously???? I am in the hospital on IV pain medication. So anyway I went in for him to take out the covering contact that had slipped off in surgery and floating around in my eye. After he did that I still continued to experience problems and having immense pain. I couldnt even open my eyes. I went back a few days later for him only to not numb my eye totally before removing my stitches. Again immense pain. I ran out of his office and went immediately to Rush Hospital where their cornea specialists have been wonderful getting me back on my feet. I should have gone there from