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        General Info
        Coach Outlet is a global fashion house founded in New York—a leader in leatherware inspired by the courageous vision of Creative Director Stuart Vevers and the spirit of our hometown. From handbags and backpacks to wallets and shoes, we have top men's and women's designs for all. Stop by our store at 234 Great Mall Drive, Milpitas, CA 95035 to get the season's latest styles at prices you won't find anywhere else. Need a little inspo? Check out our latest deals. We've got your accessories and clothing needs covered, too. Just give us a call at (408) 263-7993. We can't wait to welcome you in.
        Email
        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Extra Phones

        Fax: (408) 263-8460

        Payment method
        master card, paypal, visa, amex, diners club, discover, cash
        Location
        Great Mall
        Neighborhood
        Midtown
        Other Link

        https://www.coachoutlet.com/stores/ca/milpitas/234-great-mall-drive

        Categories
        Handbags, Clothing Stores, Cosmetics & Perfumes, Leather Apparel, Men's Clothing, Outlet Stores, Shoe Stores, Sunglasses, Women's Clothing
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        Reviews

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        masood2009

        10/26/2009

        Overall
        Bad Customer Service

        I like the coach brand and have seen that the quality can be good. But I am not so sure about the quality of the customer service.



        The store at Great Mall is a prime example of how a rude and incompetent customer service can hide behind a good brand.



        I took in a purse for an exchange and had the original receipt that had turned black in parts. The barcode and the price were still readable though. When I pointed out the problem with the paper they were using for the receipt, the store manager refused to acknowledge it as a problem at all and moreover refused to honor the exchange at the price I paid for the purse.



        This was really a very unpleasant experience for me. Anyone out there who wants to do exchanges, please make sure you save your receipts and ensure they are not turning unreadable (black) in some areas. This store needs to have better customer service and use better paper for their receipts.



        Very disappointed.

        Helpful(0)Flag

        Details

        Phone: (408) 263-7993

        Address: 234 Great Mall Dr, Milpitas, CA 95035

        Website: https://www.coachoutlet.com/stores/ca/milpitas/234-great-mall-drive

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