Florida Fire Safety

The level of professionalism that this company has is A+. I currently use their services for 10 of the associations I handle in Miami. I am pleased with the personal attention they give to my properties. I highly recommend all association managers to reach out to Florida Fire Safety, they will work with the community's budget to provide you with the best prices.

We recently completed a full Fire Alarm system upgrade and I was very pleased with the level of professionalism and knowledge all of the employees have. Starting from the initial stages of the bid process, they explained everything to us in detail of how the installation will be done and exactly how long each step will take. Since they have a Fire Alarm Engineer on staff, the plans were expedited and they get the whole permit stages done with the city which saved us a lot of headaches. The installation process was smooth and the on site techs were very helpful in working with our schedule and circumstances. Will definitely use them for any other Fire safety projects we need in the future.

I can't comment on Florida Fire Safety's main business, but I would like to tell about my experience with the company. I called them to ask if they fill CO2 tanks; I had a 20lb tank for a mosquito trap. The woman on the phone said yes, so I took the tank in to them on a Monday. When the woman saw the tank, she said she wasn't sure if they could fill it since it wasn't a fire extinguisher, but I should leave the tank and she would ask the technician the next day, as he wasn't there. I left the tank and called on Tuesday; she said the technician would be able to fill the tank. It would be $3 per pound, plus a $20 charge for hydrostatic testing since it was an old tank - a total of $80. I told her it wasn't an old tank; I had just ordered it from Amazon, and the description said it was a new tank. She assured me that it was old, and that the date (2002) was stamped right on the tank. She said that it should be ready by the afternoon and she would call me. I received no call, so I called her again on Wednesday. She said the technician was out, and that he had to order a part for the tank. At this point I said that I would just like to pick up the tank and take it somewhere else. She then told me that it was taken apart and in their testing tank; it would be ready by noon on Thursday. I showed up at noon Thursday and was told that the tank was not ready, so I simply asked to have the tank returned to me. Within a few minutes a man brought it to the front, completely intact. I asked if there had been a part ordered for it; I thought I might have to pay for that. They informed me that nothing had been done to the tank. When I got it home, I called the company who had sold it through Amazon; they were shocked to hear that it was old, and they told me where to find the date on the tank; it said 06/12 - brand new. I took the tank to another local company - Tech Air by Bird Road. They filled the tank in 5 minutes for $24. I have no idea what was going on with Florida Fire Safety, or why they continued to lie to me about the tank. If they couldn't fill it, they should have just said so from the beginning. If they run the rest of their business this way, I would not do business with them.