Verizon Wireless

These people have no clue what they're doing and they're misleading. First I was supposed to be sent a replacement phone and they sent it to the wrong address, which was the apartment below me. So here I am stuck with a phone that doesn't work for 5 days because they had it sent to the wrong address. Second they told me I could come down there to pay my bill. Little did I know I would have to pay a $3 charge for paying in cash. Like what business charges you for using cash!! Guess that's what I get for going to a fake Verizon store!!