Runaway Beach Club

About two hours after check-in, we noticed that the AC wasn't cooling and I went down to the front desk to report it around 3:00, we also told the front desk that we only had two towels for a room for four. The clerk told me that he would put a ticket in for the AC, he also said that all we got was two towels, that we were supposed to bring our own and that the paper we signed when we checked-in said all of that. I asked him to show me where it said that and he pulled the check-in papers, but of course, that wasn't there. He said that he would give me two towels if he had the key for the housekeeping closet, but he didn't have it. As I was going back to my room, I saw a lady pushing a housekeeping cart and I went back in to see the clerk to ask him if she could give us two towels, he asked her, and she said that she only had enough towels for one room and she didn't have the key for the housekeeping closet. At 4:40 I called the front desk to ask about the AC, and I was told that the maintenance guy leaves at 5:00. When I pointed out that it was 4:40, he said that he had to leave for an emergency and that we had to live with the broken AC until the next morning. When I said that that was unacceptable, he gave me the manager's emergency number. I called twelve times over the next three hours, leaving a message every time, but never got the courtesy of a return phone call, not even in the two weeks since. I also sent an email to the general manager copying the manager who I had been calling but also never got the courtesy of a return phone call or email. We had to run out and find another hotel room on the weekend of Disney's Food and Wine Festival and of Halloween Horror Nights, which took up almost six hours of our one night stay. Luckily we found a room with working AC and plenty of towels for about the same price. Do yourself a favor, stay away from these clowns, for the same amount of money you can stay in a place where they do value their customers and they understand people's expectations when they travel. We spoke with our friends who had three other rooms and they had plenty of towels. We understand that problems and mistakes will happen, it's how we manage them that counts, and these people do not care about their customers or taking care of their mistakes.