Calico

I purchased 10 custom pillows. It took over 6 weeks to get them. I picked them up just before Christmas. 4 of them were perfect. However, 6 of them were not. 4 were light blue and 2 were aqua. All 6 had dark beige zippers. I complained immediately and was told that this was an industry standard. When I pointed to other pillows that were on display I was told that they were "custom" pillows. For what I paid, I thought I had ordered "custom" pillows, since my other pillows all had zippers that matched the their colors. The store personnel were rude and said there was nothing they could do. They told me to take the pillows and they would contact the owner "Barb". Two days later when I called the store I spoke with a very arrogant woman (who it turns out she was the owners daughter). She said she would have Barb call me. I should not use the pillows until I had spoken with her. (That was 4 days before Christmas). When Barb did call, she told me that they would replace the zippers. I did not want these pillows to be torn apart and pieced back together, I wanted new fabric and to have them remade, since that is what I paid for "First Quality" not "seconds". She refused! I told her that was not satisfactory and I would return the pillows for a complete refund. I also, said I thought that was counter productive, since I had spent a significant amount of time selecting the fabric colors and the style. A day or so later she called me to say that she would reorder the fabric and remake the pillows. The store called just before the end of the year stating the fabric had arrived and that I should return the pillows. I was skeptical about why they needed to have them back before the new ones were ready. I did comply with the request to return the old pillows, but I put a black "X" made with a Sharpie on the inside seams of each pillow, to be sure that I was indeed getting new fabric and new pillows. I went in to pick up the "new" on 1/17/17. Barb was there and came out to speak with me. She told me that these pillows had been completely remade and that she had to go to a different store to purchase the zippers. I unzipped the newly remade pillows only to find the "X" that I had made still on the inside. When confronted her with this information, she continued to lie and say that the pillows had been completely remade with all new fabric. The owner of this store lacks integrity. The personnel portray the same arrogant attitude of the owner. Even when caught in an obvious lie there they stuck to their story that the pillows had been remade with completely new fabric.