Schmer's Towing

Today at 3:30 pm, I called AAA to request a tow as my vehicle wasn't fully functioning. AAA told me it would be about 45 minutes that they would be out. With that being said, I hung up with the roadside assistance and logged into my AAA app. If anyone has AAA Roadside, you know you can track where your truck is and an ETA given by the company and what company it was. I was dispatched to Schmers Towing and given an ETA of 3:58 AM. Remind you, I called into AAA at 3:30 PM. In calling AAA back to find out where my tow truck was at 4:00 pm, it was 94 degrees outside, thankfully I was able to have found shade to park my truck under.

I then look back onto my app and realized that they gave me an ETA of 3:58am to pick me up broke down on the east side of town. When I called AAA back to tell them what they had done, they said there is now way possible they would have ever done that. I HAVE A SCREEN SHOT OF THE ETA GIVEN TO ME. Needless to say, I never received a call from the tow company, no contact other then what my app was telling me.

As far as I'm concerned, Schmers Towing is a poor excuse of a service provider for AAA. I have filed a complaint with AAA and will be taking further action with my complaint as it could have been an elderly person on someone with someone wirh small children stuck somewhere in this fine weather we have here in Colorado.