Gavigan's Furniture

We purchased furniture from Gavigan Furniture in Forest Hill. When the furniture arrived,much to our surprise the delivery personnel required us to sign a waiver which releases them of any damage to furniture or our home as the furniture was placed in the desired location. We refused to sign the document. The store manager then said we must pay a $75 fee to have the delivery personnel dismantle the furniture and place it in our desired location.

1. We were never told about this policy when we purchased the furniture,
2. We have moved around the country & never were required to pay a delivery person to dismantle furniture to place it in its desired location.
3. This is not a normal practice of furniture companies.

The manager, Rob Gavigan, became very irritated, impatient, and unpleasant with us. He said our option, if we didnt pay the $75, was to pay a 30% restocking fee with the remaining balance to go to store credit.

As such we paid the $75. This was unfair since we had not been told in advance of this charge.