Town Audi

The sales and finance staff exhibited no sense of urgency in conducting my business and couldn't be inconvenienced to submit my 3rd party loan documents in a timely fashion. So much so that they asked me to submit a loan application through them, more than 4 days after I provided my documents. Basically they sat on the documents for those days. They also promised that I would get the same great rate and that it would help expedite the process. Their loan offer came in 1.5% more than my rate. The 3rd party loan company also played a big part in my dissatisfaction but it's concerning that the Town Audi staff took no responsibility for their actions, they only blamed the loan company. After 2 weeks of waiting and not seeing much traction, I decided that neither company deserved my business so I cancelled the deal and loan. I understand that my case is unique but I get the sense that this indifference is common practice at Town Audi.