R & D Mower & Snowblower Sales & Service Inc.

Summary: Do not use this business.
After working with a nice young man on the phone who gave me information that led me to believe one thing about my mowers service and pick-up and drop-off, and charges, I was hit with additional charges before I would actually get my lawn mower back. They refused to reconsider the charges even AFTER stating that the errors were THEIR fault and that I was at NO fault. "I am just trying to recoup some of the money from our errors". The mower was then suppose to be delivered on a Friday, then it was Saturday, and then it was Monday. Then they parked it in the garage first and they couldn't move the other mowers out of the way so it became Tuesday. One Star is more than they deserve. Unreasonable and poor business practice.

Stay Away from these crooks at R&D Mower Service. I'm serious!

This was one of the biggest Rip-Offs, I've ever dealt with in my 61 years!

They charged me for work that a former scamming employee first charged me for a 10 year old hand leaf blower. The owner,Eric, then charged me for more work.It took 21/2 months to get my blower back($90.00) in total. I tried to start it today,10/24/2015, and it still doesn't run. I am calling the Better Business Bureau and writing in YELP! People need to know that this business is nothing more than a money making scam for these grubs!

The angry,rude and gutless owner and his clown posse mechanics should be ashamed of themselves. Do not go to R&D mower service unless you are willing to deal with lies,lack of integrity and considerable aggravation.

I also got slow service. I waited three weeks for my tool. I never got a phone call. Then in the fourth week I asked for my repair and they fixed it while I waited 30 minutes.

I was not credited with my $27 deposit. Avoid these people

We had a problem with the Kohler engine in our new 1054 Cub Cadet 26 horsepower lawn tractor. We purchased it at Tractor Supply, so we took it back to them to have the repair facility ( R&D Mower) they use correct the initial problem (defective carburetor). The mechanic communicated with me several times to help resolve the problem. He was very polite and he had our tractor back to us within (1) week's time which he indicated to me at the onset.

Be warned. Often negative reviews are the product of one or two disgruntled customers, but that isn’t the case with this business. There have been 4 complaints to the Better Business Bureau regarding this shop in recent years. The details of my experience with R & D include: lost paperwork, ridiculously slow service, a pricing ‘bait and switch’ over the telephone, impolite employees, and an attempt to overcharge at the register. Make no mistake… these are bad people. This is a bad business. They will treat you poorly and they will try to cheat you. I doubt many prospective customers take the time to read online reviews before patronizing a small engine repair shop. For the smart ones who have, drive the extra miles to a different store. DO NOT patronize this business. You will regret it.

They take a very long time to fix things and when you call to get an update, they act annoyed. They are rude and don't show that they care about customer service. I will NEVER go there again.