Mid-State Transmission and Auto Repair LLC

Sloooooooow service and very poor communication!! Took weeks to get my vehicle back and they had to be called multiple times, because they certainly didn't bother to call me!!

Excellent service hands down. I have not had very much luck with my 2005 Chrysler pacifica sadly. Seems as if everything fell apart at once...the way life goes sometimes unfortunately. My transmission decided to go out only weeks after I paid my car off, go figure. I called the Benton and Hot Springs area for quotes and Gary at Mid state transmission gave me by far the best quote and warranty. They had my car up and running in no time. Fast forward to not even a year later and my alternator goes out... I have to small children and this was NOT the time for something else to go wrong with my vehicle. I called Mid state and Gary answered. I wanted so badly for him to tell me it was my transmission and that it was covered under warranty but sadly it wasn't. He was so sincere when he told me it was my alternator. He had no problem standing by his warranty if it was in fact my transmission. He sympathized with me and really took a personal approach to my situation. My sobbing emotional self left Gary's Mid state transmission feeling a lot better. Yes, it cost me money I didn't have, but unlike other 'shops' that take your money and could really care less about the individual, this was a nice change. I am so grateful for Gary and his kindness. He is an awesome guy and runs his business like a pro. I have read some earlier comments and I feel like they can't really be talking about the same guy. To each his own, but my experience was wonderful. I will use him for all my vehicle needs. Thanks Mid state for the amazing service and for going above and beyond.

I have some old vehicles that always need work and I've tried nearly every shop in Saline county over the past few years. Without a doubt, I have found my person shop in Midstate Transmission. Don and Gary have been extremely fair and there hasn't been one instance where I've had to bring a vehicle back for something that they did wrong. It has always been done right and with in a timely manner. I came to Midstate after I had an encounter with Benton Transmission that angered me. I had a transmission go out on a 2wd 1998 GMC Sierra. Benton transmission quoted me nearly 2000$ for a rebuild. I could have bought a brand new 6 speed transmission from summit racing for that price. I told them I was going to try elsewhere and the guy at the front desk said "Don't go to Midstate! They'll break it off in you!"

So that's exaclty where I went. I dropped the truck off with an estimante of less than half of Benton Transmission's price and when it was all said and done, it was even cheaper than that. I've been going to them ever since, and I couldn't be happier.

Gary the owner is an idiot.I had a rear end replaced drove it for a week n broke down in new mexico . Paid someone to piece it together to get back. They put another rear end in it and it was not right when it pulled out of their shop. Gary wouldn't stand behind his work then cussed me up and down till I got mad n cussed back then finally left with him still cussing like a sailer. Took it to another shop and they confirmed he messed it up plus now there's other parts I have to pay for that he's responsible for.

To Whom It May Concern:



I have been used Gary Henry for my car service since before he was Mid States Transmission. The Service he has done in great. And the CARING is just as important as the service. He has done 95% of all my service on our Plymouth Van, Toyota Conv, Benz and BMW-Z4. He has gone out of his way to fix everything correctly. I just moved from AR beck to Colorado my home state and had our Van checked out before we made the 900 mile drive. I small part was found to not be working correctly all the time and was replaced. We made the trip with NO trouble. VAN had 300,000 miles on it and is running great. Toyota…350,000 miles running great… Thanks Gary and Mid States Transmission.

This is by the far the worst shop in saline county!!!! I feel this shop has the worst employees they are rude and the owner claims to have experience in Transmission repair from what I've seen he can't turn a wrench a monkey could do a better job if you want good work don't take it to midstate Transmission

I was traveling thru Arkansas and my transmission went out. I started having problems with my 2002 Honda Accord LX in Memphis and stopped and was told it needed replaced. I kept driving thinking I could get closer to home. I was towed to this repair shop in Benton , Ar and was greeted by a very friendly young man Gary Henry owner. He told me after he checked my car out that it needed rebuild-ed and would take 3 days and the cost was cheaper with a better warranty than the people in Memphis had told me. That was a couple of months ago and my car still runs great. When I got home I had my regular mechanic to check it out and he told me I got a great job and at a good price. I would highly recommend this shop to anyone. I was treated very nicely .

I am from an Auto Care facility in Michigan. We had a customer who travelled out of state and had troubles with a failing part. I contacted Mid-State Transmission to see if they would be able to help our customer. I dealt with an incredibly helpful gentleman, who assured me that (even though they were very busy) he would get my customer in, taken care of, and out. This is exactly what occurred. Thank you so much for going out of your way in assisting us and our customer! Wonderful service!