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General Info
One of multiple Arhaus furniture stores in Maryland, the Baltimore location can be found at Harbor East. Classified as a premier destination for retail stores, dining, and business, Harbor East is a waterfront neighborhood shopping area offering several parking garages and street parking for visitors. The Arhaus store is located on the corner of S. Exeter Street and Aliceanna Street, with large picturesque windows bringing in copious amounts of natural light to the showroom. Inside the showroom, customers are greeted with reclaimed flooring, a river rock fireplace, and eye-catching hanging chandeliers. The extraordinary showroom is beautifully composed with real lifestyle displays, curated by onsite design consultants.
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Neighborhoods
Southeastern Baltimore, Little Italy
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chuck87

10/27/2008

Overall
Horrible Customer Service

My wife and I had a horrible experience with Arhaus. They delivered furniture that was poorly constructed and defective; scratched and chipped wood, unfinished areas, missing parts, and uneven drawers. We returned the initial shipment and 2 others as well. They were not helpful and mislead us on many occasions over the course of 6 months. We had purchased furniture from them in the past, but we will never buy from them again. They never attempted to cooperate with us or acknowledge that there was a problem. Unpack and inspect your furniture before the delivery people leave. Their customer service department is a misnomer. They don't provide any service. My wife and I had to figure out who to contact and how to get replacement pieces for the defective furniture by contacting their suppliers. They didn't return phone calls or follow through on their promises. We are regular people who were looking for our dream furniture and they delivered a nightmare. If you buy from them, just be careful. We also had problems with the delivery service. No coordination, no flexibility with delivery dates, and we were stuck with a garage full of styrofoam and boxes for 3 shipments!. Not the service you expect for 10 grand.

Details

Phone: (410) 244-6376

Address: 660 S Exeter St, Baltimore, MD 21202

Website: website

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