Roger Beasley Mazda South

I received a letter in the mail that Mazda was going to extend the warranty in my 2008 Mazda CX-9 brake booster if it was hissing and chattering when you pressed it.I thought I could call Mazda South and this could be taken care of easily. Silly me!
I scheduled my appointment days in advance and ask for a loaner. No problem said the service writer and off I went to get my car fixed. When I arrived at the dealership to drop it off the service writer looked at the letter and immediately took it in the back to someone to see if this was covered. Remember I had already spoken to another service writer who said it was! She came back and announced that they would look at it. Since I was there I decided to have them investigate a problem I was having with the power steering. Again no problem said the service writer. I ask about the loaner car and there were none but the other service writer assured me Wednesday was a slow day so there would be many loaners there.Uh-oh. She would now call Hertz rental so would I please wait in the waiting area. In the midst of this another employee approached me and wanted to fix the chips in my windshield at no cost to me for my insurance would pay. Sure I replied-free is good. He proceeded to draw several circles on my windshield and said I would receive a call from someone to verify. I signed something for him and in came my service writer while both were looking for signatures I would pay. The service writer then announced that if Roger Beasley Mazda South was going to do any work on the brake module and Mazda was going to warranty it would have to be duplicated there and if not no work would be done.. If I also wanted the power steering looked at that would be 117.00 dollars also and by the way Hertz has no cars so you will have to wait until I can find one. Uh-oh! At that point I ask they give me my car back and left. I understand a business has to make a profit but this reminds me of being across the border and transacting business. Long story shortened here is that I felt accosted in the name of profit. I needed a shower after this episode. I will now call Mazda United States Corporate office and see how if this is the way an authorized dealership operates. If you go be wary of employees hawking warranties/windshield repair/free checks for other problems on your car/car washes etc, or leave your checkbook at home!

I always know the service deptmartment will do a great job and servicing my car ! Everyone there is first class and I recommend Mazda South to everyone !
Danna Harms

Josh Beck took such very good care of me. 5 stars all the way. This was my first experience of buying a car without husband in tow. I totally recommend Roger Beasley Mazda. Stellar experience!