Pro Nails & Spa

LADIES BEWARE!!!! I only give them 1 star because that is the lowest only option I had. As long as things are going great this is a good place to go. BUT, the minute something goes wrong.....may the power of GOD be with you. My daughter went back to have her nails refilled on a Monday (1/4/2011) evening and by Tuesday afternoon they were cracking and turning yellow. Basically it looked as if the tattoo lady hadn't even filled her nails. Went back up there (1/5/2011) and they were closed although the sign on the door reads Monday - Saturday 8a to 8p with no sign left as to why they were not opened. Went back to Pro Nails on the 6th and before I could explain what was wrong they were already blaming my child for the horrible looking nails and as well as claiming we were there 2 weeks ago. Obviously they knew they were at fault because she kept blurting out excuses while I was talking to her. She mentioned she would fix them as she continued to blame my child for messing them up. They never admitted to being responsible but with all the excuses and claiming we were there 2 weeks prior, that was pretty much a confirmation to me that they knew they were at fault just too cheap to make it right. They will treat you like royalty as long as they see dollar signs. It just a shame that they claim to be professionals but when it comes to customer service I give them an F-. At the least they could have done was apologize and worked it out....but, I guess at Pro Nail they don't operate that way!